Frequently Asked
Questions we hear most.
Answers across cost, materials, automation, and installation — the same questions we field in design consultations.
Section
Cost & timeline
01How much does a custom gate cost?
Most Heartwood Gates projects range from $8,000 for a single pedestrian gate to $35,000+ for fully automated driveway gates. We provide fixed-price proposals after your design consultation.
02How long does it take?
Lead times average 4 to 8 weeks from approved design to install. Contact us for an exact timeline for your project.
03Do you offer financing?
We don't finance directly, but we work with clients using HELOC and home-improvement loans. We're happy to coordinate the paperwork.
04How much deposit do you require?
Standard terms are 50% to begin design and fabrication, with the balance due at install. Larger projects can be staged across three payments.
Section
Design & materials
01What materials do you use?
Sapele hardwood frames and panels (also white oak, teak, ipe, redwood, and western red cedar by request), hot-rolled or powder-coated steel, brass and bronze hardware, stainless fasteners, and a premium finish system chosen for the project.
02What stain or finish do you use?
It depends on the wood species and microclimate. Penofin Verde Marine Oil is our default for Sapele, white oak, and teak. We use Armstrong Clark non-drying conditioning oil on western red cedar and redwood, Cabot Australian Timber Oil when a richer amber tone is wanted, Sikkens Cetol for protected coastal pedestrian doors, Messmer's UV Plus for ipe and garapa, and TWP 100 for Sierra foothill mildew zones. Every spec is documented in your maintenance binder.
03Why Sapele hardwood?
Sapele is a sustainable West African mahogany that outperforms cedar and redwood for stability, ages to a warm brown rather than silver-gray, and takes any of our finish systems beautifully.
04Can I see renderings before I commit?
Yes — every project gets 3D renderings and elevation drawings before fabrication begins.
05Can you match my existing front door or fence?
Yes. Bring a sample and we'll match stain color, finish brand, sheen, and hardware metal.
Section
Automation & access control
01Do you build automatic gates?
Yes — automatic driveway gates are a core specialty. We use LiftMaster and Viking operators with keypads, intercoms, smartphone access, and full UL325 safety hardware.
02Can you motorize my existing gate?
Sometimes. We evaluate weight, structural integrity, hinges, and post setup. Many older gates need reinforcement or replacement before automation.
03What happens during a power outage?
All our automatic installs include battery backup. For extended outages, every operator has a manual release.
04How do guests get in?
Curbside keypads with rotating codes, video intercoms that call your phone, RFID, and smartphone unlock — we configure what fits your routine.
Section
Installation & service
01What areas do you serve?
Headquartered in Concord, CA. We install across Walnut Creek, the East Bay, Marin, the Bay Area, and the Sacramento region — and crate-ship gates nationwide.
02Do you handle permits?
Permit requirements change from one city and county to the next. We've taken gates through permitting before, and we can prepare the drawings and manage the permit process for your project. We confirm what your jurisdiction requires during the design consultation and scope it as a separate line item in your quote.
03Do you service gates you didn't build?
Yes. We refinish, repair, and service most custom wood and metal gates throughout the Bay Area.
04Do you offer gate maintenance?
Yes. The Heartwood Service Package starts at $600 per year and keeps the finish, hardware and operator in working order.
05How often does a hardwood gate need refinishing?
Every 2–4 years for full sun, every 4–6 years for shaded gates. We offer annual maintenance plans.
Begin a commission
Let's design a gate that belongs to your home.
Tell us about the entrance you want to build. We strive to respond the same day to inquiries received before 2pm.
Request a design consultation Call (925) 570-3688Mon–Fri
Free design call · No-pressure quote · Bay Area · Napa · Sacramento
Now booking design consultations for fall and winter 2026.
